Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Below are answers to some of the most common questions about shopping with Kanso Living.
If you need additional assistance, our support team is always available to help.
Orders
How do I place an order?
Browse our collections, select your desired product, and click “Add to Cart.”
Then proceed to checkout and complete your purchase through our secure payment system.
Can I modify or cancel my order?
Orders may be modified or canceled before they enter processing.
Once processing has begun, changes or cancellations may no longer be possible.
If you need assistance, please contact us as soon as possible at:
Shipping
Where do you ship from?
Orders are processed through our fulfillment network and shipped through our logistics partners within the United States.
How long does shipping take?
Estimated Delivery Timeline
- Order cut-off time: 2:00 PM CST
- Processing time: 1–2 business days
- Shipping time: 10–15 business days
- Total estimated delivery time: 11–17 business days
Delivery times are estimates and may vary depending on destination, carrier operations, weather conditions, holidays, or high-demand periods.
How much does shipping cost?
We offer free standard shipping within the United States.
Any applicable fees will be clearly displayed during checkout before payment is completed.
Do you provide order tracking?
Yes. Once your order has been shipped, you will receive a tracking number via email.
All orders include tracking information for full delivery visibility.
Do you ship internationally?
Currently, we only ship within the United States.
Returns & Refunds
What is your return policy?
We accept returns in accordance with our official Return & Refund Policy.
When am I eligible for a return or refund?
Returns may be accepted if:
- The item is defective or damaged upon arrival
- The wrong item was received
Please contact us within 30 days of delivery.
Can I return an item if I change my mind?
Yes, change-of-mind returns may be accepted if the item remains unused and in its original packaging.
In such cases:
- Customers are responsible for return shipping costs
- Original shipping fees (if any) are non-refundable
What condition must the item be in?
To be eligible for a return, items must be:
- Unused
- Unworn
- In original packaging
- In the same condition received
Items showing signs of use, damage caused after delivery, or missing original packaging may not qualify for a refund.
Do you offer exchanges?
We do not offer direct exchanges.
Customers may return eligible items and place a new order separately.
Who pays for return shipping?
- If the issue is due to a defective, damaged, or incorrect item, we cover return shipping costs
- For change-of-mind returns, customers are responsible for return shipping costs
Are there any restocking fees?
No. We do not charge restocking fees for approved returns.
How do I request a return?
Please contact us at:
Include:
- Your order number
- A description of the issue
- Supporting photos (if applicable)
All return requests must be reviewed and approved in advance.
Approved returns must be sent by mail following the instructions provided by our support team.
How long does it take to receive a refund?
Once we receive and inspect your return, refunds are typically processed within 5–7 business days.
Refunds are issued to the original payment method.
Please note that banks or payment providers may require additional processing time.
Payments
Is my payment secure?
Yes. All payments are processed through a secure SSL-encrypted checkout system designed to protect your payment and personal information.
We do not store full payment card details on our servers.
Contact & Support
How can I contact customer support?
📧 support@kansolivingllc.com
📞 +1 513-715-6123
What are your business hours?
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (CST)
Important Note
This FAQ is provided for general informational purposes only.
For complete details, please refer to our official:
- Shipping Policy
- Return & Refund Policy
- Privacy Policy
- Terms of Service
Business Information
Kanso Living LLC
117 S Lexington St Ste 100
Harrisonville, MO 64701
United States
📧 Email: support@kansolivingllc.com
📞 Phone: +1 513-715-6123
Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (CST)