Shipping policy
Thank you for shopping with Kanso Living LLC.
We are committed to providing a clear, reliable, and consistent shipping experience.
Kanso Living operates as an online-only store and does not maintain physical retail locations.
Orders are processed through our fulfillment network and shipped via our logistics partners within the United States.
Order Processing Time
Order cut-off time: 2:00 PM CST
All orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
Orders are processed and shipped Monday through Friday (excluding holidays).
- Orders placed before 2:00 PM (CST) are typically processed the same business day
- Orders placed after this time will be processed on the next business day
- Orders placed on weekends or holidays will be processed on the next business day
Shipping Locations
We currently ship to addresses within the United States.
Shipping Methods & Carriers
We ship using established U.S. carriers, including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
Carrier selection may vary depending on destination and operational availability.
Delivery Time
Estimated delivery time:
- Processing time: 1–2 business days
- Shipping time: 10–15 business days
- Total estimated delivery time: 11–17 business days
Delivery times are estimates and may vary due to external factors such as weather, carrier delays, customs processing, or peak seasons.
Delivery to certain remote areas (such as Alaska, Hawaii, and offshore territories) may take longer than standard estimates.
Shipping Costs
We offer free standard shipping within the United States.
Shipping Restrictions
We do not ship to P.O. Boxes or military (APO/FPO) addresses.
Please ensure that a valid residential or business address is provided at checkout to avoid delays or delivery issues.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
All orders include tracking information to ensure full visibility during delivery.
Delays
While we strive to meet estimated delivery times, occasional delays may occur due to factors beyond our control.
Our support team is responsible for assisting customers with delivery issues and ensuring timely resolution where possible.
Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, delivery may be affected and additional fees may apply.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at:
We will work with the carrier to investigate and resolve the issue promptly.
Taxes
All prices are listed in USD.
Applicable sales tax may be calculated at checkout based on your shipping address.
Contact Information
If you have any questions regarding shipping, please contact us:
📧 support@kansolivingllc.com
📞 +1 513-715-6123
Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (CST)
Note
This Shipping Policy should be read together with our Return & Refund Policy and Terms of Service.