Refund policy

Return & Refund Policy

Thank you for shopping with Kanso Living LLC.
We are committed to providing a fair, transparent, and reliable return and refund process for all customers.

Order Processing & Shipping

Order cut-off time: 2:00 PM CST
Processing time: 1–2 business days

Orders are handled through our fulfillment operations and delivered via our logistics network within the United States.

Estimated Delivery Time

  • Processing time: 1–2 business days
  • Shipping time: 10–15 business days
  • Total estimated delivery time: 11–17 business days

All orders include tracking information once shipped.

Delivery times are estimates and may vary due to external factors such as carrier delays, holidays, weather conditions, or high-demand periods.

Return Eligibility

Return window: 30 days from the date of delivery

We accept returns under the following conditions:

1. Defective, Damaged, or Incorrect Items

  • The item is defective or damaged upon arrival
  • The wrong item was received

2. Change of Mind

  • The item must be unused, unworn, and in its original packaging
  • The item must not show any signs of wear or use

Non-Returnable Items

We do not accept returns for:

  • Items that have been used, worn, or altered
  • Items damaged due to misuse or improper handling
  • Items returned without prior authorization

Return Process

To request a return, please contact us at:

📧 support@kansolivingllc.com

Please include:

  • Your order number
  • A description of the issue
  • Photos (if applicable)

Once approved, we will provide detailed return instructions.

Returns must be sent by mail.
We do not offer in-person returns.

Return Address

Returns are processed through our designated return address.

The return address will be provided via email after your return request has been reviewed and approved.

Do not send items back without prior authorization, as unauthorized returns may not be accepted.

Return Shipping Costs

  • Defective, damaged, or incorrect items: We cover return shipping costs
  • Change-of-mind returns: Customers are responsible for return shipping costs

Restocking Fees

Restocking fee: $0 (No restocking fee)

Exchanges

We do not offer direct exchanges.

Customers may return eligible items and place a new order separately.

Inspection Process

All returned items are inspected upon receipt before a refund is approved.

Refunds

Refunds are issued for approved returns only.

Once we receive and inspect your return, refunds are processed within 5–7 business days.

Refunds will be issued to your original payment method.

Please note that your bank or payment provider may require additional time to complete the transaction.

Late or Missing Refunds

If you have not received your refund:

Order Issues

If your order arrives damaged, defective, or incorrect, please contact us promptly so we can resolve the issue as quickly as possible.

Contact Information

📧 support@kansolivingllc.com
📞 +1 513-715-6123

Business Hours:

Monday – Friday, 9:00 AM – 5:00 PM (CST)

Note

This Return & Refund Policy should be read together with our Shipping Policy and Terms of Service.